Refund + Cancellation policy.

At Velvet Vine Charcuterie, we understand that plans can change, and we strive to
accommodate our customers to the best of our ability. Please review our cancellation policy
outlined below:

1. Cancellation Timeframes:

● Standard Orders: Cancellations must be made at least 3 days before the scheduled
delivery or pickup date. Any down payments or deposits already made will be
non-refundable but can be transferable to another date if needed. This is due to the
fact that most orders require a time frame of 3 days or more to order in material.

2. Cancellation Process:

● To cancel an order, please contact our customer support team through our “Contact Us” option as soon as possible or email us directly at ashley@velvetvinecharcuterie.com or kelly@velvetvincecharcuterie.com.

● Please provide your order details and reason for cancellation.

3. Refund Policy:

● Cancellations made 3 days prior to date of delivery are non-refundable but are transferable.

● Cancellations made outside the specified timeframe will not be eligible for a refund.

4. Last-Minute Changes:

● We understand that unforeseen circumstances may arise. If you need to make last-minute changes to your order, please contact us immediately. We will do our best to assist you, but we cannot guarantee a full refund or accommodation.

5. Force Majeure:

● In the event of unforeseen circumstances beyond our control (e.g., extreme weather, natural disasters, etc.), we reserve the right to cancel or reschedule orders. In such cases, we will provide a full refund or offer the option to reschedule the order.

6. Communication:

● Open communication is key. If you foresee any issues with your order or need assistance, please contact us at the earliest convenience. We are here to help!

Note: This cancellation policy is subject to change, and any updates will be posted on our website. By placing an order with Velvet Vine Charcuterie, you agree to and accept the terms of this cancellation policy.